Insurance & Coverage
Complete peace of mind from collection through to delivery with comprehensive insurance protection
At Clark's Courier Services Ltd, we take the safety and protection of your goods extremely seriously. All deliveries are supported by comprehensive insurance cover to provide our clients with complete peace of mind from collection through to delivery.
Goods in Transit Insurance
Our Goods in Transit (GIT) Insurance covers your goods from the moment they are collected by Clark's Courier Services Ltd until they are safely delivered to their final destination. This insurance protects against loss, damage, or theft while goods are in our care, custody, and control.
What is covered:
- Accidental damage during loading, transit, and unloading
- Loss or theft of goods while in transit
- Damage resulting from traffic accidents or vehicle-related incidents
- Weather-related damage occurring during transportation
Important limitations:
- Goods must be properly packaged and suitable for road transport
- High-value items may require additional insurance (please declare at booking)
- Fragile items must be declared and correctly packaged
- Perishable goods are covered for damage but not for spoilage caused by delays beyond our control
Public Liability Insurance
Our Public Liability Insurance provides protection against third-party claims for injury or property damage that may arise during the course of our courier and logistics operations.
Coverage includes:
- Third-party bodily injury claims
- Third-party property damage
- Legal costs and expenses relating to covered claims
- Accidental damage to customer premises during collection or delivery
Additional Coverage Options
For consignments requiring enhanced protection, additional insurance cover can be arranged upon request. Please contact us prior to booking if your shipment:
- Exceeds standard insurance value limits
- Contains fragile, antique, or irreplaceable items
- Requires temperature-controlled handling
- Includes hazardous, controlled, or regulated materials
Making a Claim
In the unlikely event that a claim is required, please follow the steps below to ensure prompt handling:
- 1Report any loss or damage immediately upon delivery (or as soon as discovered)
- 2Take clear photographs of any damaged goods and packaging
- 3Notify us within 24 hours:0330 133 9152
- 4Retain all original packaging until the claim has been fully resolved
- 5Provide proof of value (invoice, receipt, or valuation documentation)
Our Commitment to You
Every consignment entrusted to Clark's Courier Services Ltd is handled with the highest level of care and professionalism. Our drivers are trained in safe handling procedures and utilise appropriate securing methods and equipment to protect goods during transit.
While insurance provides reassurance, our priority is prevention. We work to the highest operational standards to ensure your goods arrive safely, securely, and on time—every time.
Questions?
If you have any questions regarding our insurance cover or need advice on specific shipment requirements, please contact us:
Clark's Courier Services Ltd is a registered company in England and Wales (Company No. 16773390). Insurance policies are subject to terms and conditions. Full policy documents are available upon request.